Call Center Book

ICMI

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

For Dummies

Call Centers For Dummies                        

CREATESPACE

Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization

Independently Published

Mastering the Irate Caller: 1 (The Book Every Call Center Must Have)

Call Center Pr

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

Rock Rooster Books

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success (Call Center Success series)

Call Center Workforce Management (Call Center Fundamentals Series Book 1) (English Edition)

CRC Press

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center School Press

Call Center Staffing: The Complete, Practical Guide to Workforce Management

Independently published

Call Center Call Log Book: Phone Call Log Book