Customer Journey

O'Reilly Media

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

De Gruyter

The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (De Gruyter Business Playbooks)

Lioncrest Publishing

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

Wharton Digital Press

The Customer-Base Audit: The First Step on the Journey to Customer Centricity

Koehler Books

The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty

Holonomics Publishing

Designing Customer Experiences with Soul: How to Build Products, Services and Brands that People Genuinely Love

Independently published

The Agile Brand Guide: Customer Journey Orchestration: For Marketers | 2024 Edition

Kolima

Customer Experience : Guía práctica. Todo lo que necesitas saber para diseñar y medir tus Experiencias cliente

Practical Inspiration Publishing

The 10-Second Customer Journey: The CXO’s playbook for growing and retaining customers in a digital world

25 Case Studies on Customer Journey Design (English Edition)