Customer Services

Customer Service vs. Customer Experience: La guía del CEO

Jossey-Bass

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Disney

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

Portfolio

The Challenger Sale: How To Take Control of the Customer Conversation

Wiley

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Harvard Business Review Press

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

AMACOM

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Kawaii Cthulhu Customer Service fun

Llamadas de Cthulhu Funny Cute Customer Support Monster Camiseta

Pearson

Customer Service: A Practical Approach          

Wiley

Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation